Privacy Policy
At Care Compass, we are committed to safeguarding the privacy and personal information of our clients, employees, and visitors. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information when you engage with us online or offline.
By using our website or engaging with Care Compass, you consent to the practices outlined in this Privacy Policy.
Information We Collect
We may collect personal information in the following ways:
Directly from You
When you fill out forms on our website, contact us, or register for services.
Examples include your name, address, phone number, email address, and any other details you provide.
Automatically Through Our Website
Technical data, such as your IP address, browser type, and usage patterns, may be collected via cookies and other tracking technologies.
From Third Parties
Information from service providers or public sources may also be collected to improve our services.
How We Use Your Information
We use the information we collect for purposes such as:
Providing and managing the services you request.
Improving our website and user experience.
Communicating with you, including responding to your inquiries and sending updates.
Complying with legal obligations.
Preventing fraud, misuse, or unauthorised access to our systems.
We will not use your personal information for purposes other than those disclosed unless we have obtained your consent or are required by law.
Sharing Your Information
We may share your personal information with third parties in the following situations:
Service Providers: To facilitate our operations, including IT support and payment processing.
Legal Obligations: To comply with legal processes or regulatory requirements.
Consent: With your explicit consent for a specific purpose.
We do not sell or rent your personal information to third parties.
Cookies and Tracking Technologies
Our website uses cookies to:
Enhance user experience.
Track website performance and analytics.
You can manage your cookie preferences through your browser settings. Disabling cookies may affect your ability to access certain features of our website.
Data Security
We take reasonable steps to protect your personal information from loss, unauthorised access, or misuse. Measures include secure data storage, encryption, and regular monitoring of our systems.
However, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to take precautions, such as safeguarding your passwords and using secure networks.
Your Privacy Rights
Depending on your location, you may have the following rights:
Access: Request access to the personal information we hold about you.
Correction: Request corrections to any inaccurate or incomplete data.
Erasure: Request the deletion of your personal information under certain circumstances.
Data Portability: Request a copy of your data in a structured, machine-readable format.
Object to Processing: Object to certain types of data processing, such as direct marketing.
If you wish to exercise any of these rights, please contact us. We will respond within one month of receiving your request.
Children’s Privacy
Care Compass prioritises protecting the privacy of children. We do not knowingly collect personal information from children under 13 years of age without parental or guardian consent. If you believe a child has provided us with their information, please contact us immediately to have it removed.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, services, or legal requirements. Any changes will be posted on this page, and significant updates may be communicated to you directly.
Contact Us
For questions or concerns about this Privacy Policy or the handling of your personal information, please contact us:
Care Compass
Phone: 0478 535 389
Email: hello@carecompasscollective.com.au
We are committed to addressing your concerns and ensuring the privacy and security of your personal information.